VPONSALE - Invitation Nightmare

Troy, Michigan 0 comments
Not resolved

I ordered my invitations from Vponsale.com only to receive invites with the wrong return addresses and no reception cards.Of course they stated I gave the wrong address for the invitations but I seam to have gathered my senses and gave the correct address for billing and shipping, who would guess.

They never sent the reception cards but insisted they did. Like I have nothing better to do with my time but lie (as they insinuated) via email, don't waste your time trying to call the phone number you will only get what sounds like a personal message and no return calls. I trashed the misprinted invitations and ordered from a company within the US.

Had I known they were in China I would never have placed an order with them.Buyer beware.

Review about: Invitations.

NEVER SHOP VPONSALE. EVER.

Newark, New Jersey 1 comment
Not resolved

I read so many reviews praising VPonsale, but I guess I happened to be one of those unlucky people who experienced the horrible customer service of this online store.I will NEVER shop here again or recommend this place to ANYONE.

I ordered a custom size dress, having it come in with the size COMPLETELY off. The waist was so small I couldn't even zip it up, the bust was so big that it was flopping over, and the shoulder strap was also too long. I contacted VPonsale to ask for a full refund but they only offered to give me half. Emailing them pictures of the monstrosity of a dress to prove how off the sizing was, they insisted that they made the dress "correctly" and "double checked" to make sure everything was okay.

CLEARLY, the dress wasn't even made correctly because I had given them measurements for the shoulder strap and the top hem of the bodice too! They only offered me a half refund, even though the dress was made horribly. The company also claims that it wants its customers to be happy, BUT DO I SOUND HAPPY?! NO.

DO NOT SHOP HERE.Absolutely unacceptable.

Review about: One Shoulder Plicated Bridesmaid Dress.

Comments

VponsaleEmily
#525696

Dear customer,

This is from Vponsale.com.

We feel so regret that our products have not meet your expectations. Could you tell us your Email address and your order number? Then we can know about the details and contact you immediately. We care about every customer's satisfaction, we will help to solve problems, make amends for unsatisfactory if we cause.

Your understanding is appreciated.

Best Regards

VPONSALE - VPON DRESS SALE ARE TERRIBLE

Cork, Cork 5 comments
Not resolved

Update by user Feb 29, 2012

I received the dresses two days ago, The quality of them is out of this world i have to say i wasnt expecting such good quality,

The sizes are quite small, a few alteration isnt a big deal, so i would encourage anyone who is ordering to order a bigger size, But i have to say the dresses are amazing, They are out of this world,

So all in all, they have very high quality material and skills,

just order a size bigger, they are very cheap and again the dresses are of a very high quality material.

Update by user Feb 24, 2012

1. Written by angel baby k, on February 24, 2012

I think i might have jumped the gun a little bit by my review, they have actually contacted me and told me exactly where my order is, they have advised it has been shipped, It actually will be here within the (busy season) time frame. I think i did over react to the situation. But i am really glad they contacted me, Thats all i was looking for. I now feel like a huge weight has been lifted from my shoulders. SO thank you VPON. Ill keep you all posted as to what the dresses are like and the date i receive them.

Thanks for all the support pissedconsumer, its a greatwebiste.

Original review posted by user Feb 21, 2012

I have ordered 3 bridesmaids dresses and one swatch on Jan 27th, They advised i would receive my order within 12 working days maximum.

I have sent 14 emails and phoned over 50 times and not once did someone pick up the phone or email me back.

At this stage i want my money back. i am not satisfied with the service.

all i want to know is if the dresses are on the way, I dont mind waiting another little bit of time but i need to know if ihave to start looking for different dresses,

I work in publishing myself and i can promise that if i do not receive a call soon from them i will be going through my legal department in my paper and i will print exactly the scam they are running,

this is unacceptable. they were quick to take my money out of my account, That was gone asap.

Disgraceful service.

Julie

Review about: Bridesmaid Dress.

Comments

Anonymous
#565597

I have had problems with Vpone since my daughter obtained a prom dress from them.It was of good quality but the wrong size in area's.

I contacted them, sent various photo's as required to the problem, was not offered a return but part payment initially of 10% so as to take it to a Taylor to get it fixed, there was no way 10% would cover the amount that needed doing to the dress, time after time in responding with take it to your Taylor to get it fixed, continual photo's explaining the situation, they will not except the responsibilty of themselves or an item being made wrongly, no matter how many photo's they will continue to in a way say prove it, you do, they don't except it, the dress was wrongly made, showed in photo's measured to show them wrong and still a 10% to get it fixed, how can you after spending a great deal of money on a dress get it fixed cheaply without it being overhauled professionally, hmmmmm thats a question to that word!

In all the time I have dealt with sales i have never experienced such negative responses, rediculous comments on what to do, oh and pleases send it back if we feel we have made a mistake we will pay you in full if not we will give you 40%...Yeh i'm silly to go with that one and right off 60% plus packaging, complete disaster for my daughters prom of which i had to buy another dress, will never ever promote due to the trouble i have had in dealing with vpone..Never ..very disheartened father!!!....

Anonymous
#500112

I ordered four bridesmaids dresses on May 24th still waiting, tried contacting your office no surprises of not getting a hold of anyone. Please i just want my money back :(

Anonymous
#481763

Do not buy a dress from this site!i ordered my prom dress on this site and they made me change the colour once and then before they were going to send it they sent me a photo of the dress and it was a different colour and design.

I now have to go and find a new prom dress with little time left!i would advise no one to buy from this site

Anonymous
#436267

I think i might have jumped the gun a little bit by my review, they have actually contacted me and told me exactly where my order is, they have advised it has been shipped, It actually will be here within the (busy season) time frame.I think i did over react to the situation.

But i am really glad they contacted me, Thats all i was looking for. I now feel like a huge weight has been lifted from my shoulders.

SO thank you VPON.Ill keep you all posted as to what the dresses are like and the date i receive them.

vponsale
#436111

Dear customer,

I'm sorry to hear of the inconvenience you have experienced while shopping with us.

It is of our concern to give our customer a quality service that is why I will personally look into the situation and I hope we can come up to a favorable solution to this.

Because we are in the different time zones, sometimes we will not response you immediately, but we will reply you at the beginning of our working time. Or you can contact with us in our business hours:1AM GMT to 9:30PM GMT Monday to Saturday .

We are terribly sorry for this situation.The customer service are now aware of the situation and we will soon get back to you for update.

View more comments

Vponsale ruined wedding

Baldwin, New York 2 comments
Not resolved

SOMEONE NEEDS TO CONTACT ME RIGHT AWAY - THE PHONE NUMBER ON YOUR WEBSITE DOES NOT WORK. MY WEDDING IS 30 DAYS AWAY AND 6 OF MY BRIDEMAIDS HAVE NOT RECEIVED THEIR DRESSES!!!!! MY EMAIL IS JILLCTROMANS@GMAIL.COM - I CAN PROVIDE ALL THEIR ORDER NUMBERS. THEY ALL ORDERED IN APRIL/MAY.

ALSO, I UNDERSTAND THAT YOU ARE IN HONG KONG - I WORK IN THE PUBLISHING INDUSTRY AND WORK WITH PEOPLE IN HONG KONG EVERY SINGLE DAY. WHEN THERE IS A PROBLEM, YOU DONT LEAVE WORK FOR THE DAY, YOU FIGURE OUT THE SOLUTION, WORK ON CUSTOMER SERVICE AND THEN GO HOME. YOU CAN'T LEAVE PEOPLE STRANDED ON THE MOST IMPORTANT DAY OF THEIR LIVES.

Customer service should be your top priority, and when I chose this company to make the dresses for my Bridesmaids, I was trusting in the fact that it would be done right. There weren't many reviews out there, but if I had seen the poor reviews and horrible service, I would have never put the most important girls in my life through this.

I am literally crying I am so upset about this.

"Ž*UPDATE* Okay, now I am trying to be calm, and trust me, considering the circumstances, this is calm. Another one of my bridesmaids just got her dress today. (The dress was supposed to be tea-length and navy) She received a FLOOR length RED dress. I am having all my bridemaids cancel their orders and I certainly expect them ALL to get fully refunded. I will now have to search for a dress that will work for all 7 girls in less than a month. Thank you for RUINING MY WEDDING.

Comments

Anonymous
#326848

I wish one of your bridesmaids was single and if I knew how to make dresses for you I would. Best wishes for marriage. Thanks for letting be know not to buy dresses from VPONSALE to. lol

Matt

VponsaleEmily
#326846

Hello,

This is Vponsale.

We are sorry to make you feel upset. Would you mind to give us the tracking number? and then can know what happened with your returned package. Is it OK?

Sorry for the inconvenience we bring to you. We do want to resolve the problem for you.

VPONSale sucks!

San Jose, California 1 comment

Vponsale is a scam.Do not be a victim!

This merchant will not fulfill your order on time. No matter how early you place your order. Do not even attempt to place your order with this people. They have no sense of customer service.

If you cancel the order, they will tell you that they will only refund half of the cost because they say the dress is half done. Do they think I'm *** enough to pay for a half done dress? When I told them I will dispute this with my bank, they still shipped the dress. Now I have to return the worthless dress back to them.

The customer now has to shelve out the cost of returning it which could be 30% of what you paid for.Do not be a victim of this merchant.

Review about: Online Retail Store.

Comments

Anonymous
#359935

Hello,

This is Vponsale.

We are sorry to make you feel upset. Would you mind to give us the tracking number? and then can know what happened with your returned package. Is it OK?

Sorry for the inconvenience we bring to you. We do want to resolve the problem for you.

VPONSALE FORMAL DRESSES WEBSITE IS A SCAM!

3 comments
Not resolved

3 Months ago, I decided it was time to purchase my prom dress.Even though my prom was in April.

I found a website called vponsale.com and it had such beautiful dresses on, at a reasonable price. so I purchased one. I also had it properly made to fit my size, as that is what the website requires. my dress finally arrived from CHINA 2 weeks before my prom date!

The dress was hideous. It was nothing like the picture. The sizing was terrible. And it wasn't even filly seen together.

I was so scared of trying it on incase it broke.

I tried to contact the company through email, but they ignored me. So I finally got through on the phone. I was on the phone for 45 minutes trying to explain to someone who spoke Chinese, why I wanted to send my dress back.

She said I had no proof, and that the company don't make the dresses on the website they just make them to look like the images on the website. The website clearly states if the sizing is wrong you will be given a full refund. However when on the phone all she could offer was to change the dress with 10% discount. This wasn't good enough.

I've know wasted nearly a £100 and I'm stuck with a dress I can't even wear.

***.absolute ***.

Review about: Prom Dress.

Comments

georgiakeenx
#439797

too late now!

2011 One Shoulder Mermaid Long Prom Gown VPW310

Size of Vital Statistics - UK 8

Height of shoes heel(inches) - 3

Choose Main Color - Flame

Event date (m/d/y Required) - 03/26/11

Shipping Cost - free shipping

VponsaleEmily
#326817

Dear Customer,

This is Vponsale. Sorry for your disappointment. Could you tell us your real order number? Then we can know about the details and contact you immediately. We care about every customer's satisfaction, we will help to solve problems, make amends for unsatisfactory if we cause.

sincerely regards

DressesproWhenslee

georgiakeenx
#273643

* fully sewn

VPONSALE- Ignorant and Liar's!!!

Manchester, England 3 comments
Not resolved

I am having trouble with this company at the moment.I ordered 3 dresses from them on the 23rd Jan 2011 and paid £288, in full, on the same day.

I was told as it was there busy season and I was having the made to measure, I would not receive them until mid March. This was ok as the dresses were for my bridesmaids and my wedding isnt until 13th May.

I received the dresses on monday (14.3.2011) and when opened realised that one of the dresses was completely the wrong size. The measurements I gave for two of the dresses were, 63" and 64" head to toe and the girls would be wearing 5" heels so would need the dress to touch the floor whilst wearing them.

It was clear to see that one of the dresses was wrong. The two dresses have about a 4.5" difference in length and the shorter one of the two is not made well and is puckered on one side.

I emailed the company on Monday, then Tuesday, then Wednesday... didnt hear anything.

Also rang them and left my name and number... nothing... stayed awake until 2am Tuesday just to speak to someone live on line... all they said was sorry for the late reply we will get back to you asap...

Nothing... Today finally I receive an email from them only to find they are blaming me saying the dresses were made to the measurements I asked and that I must have got the sizing wrong. I even sent them a copy of the sizing information and pictures of the dresses side by side so they could see that it was not me... its them.

They have said now that they will give me a discount on the dress, but thats not good enough. IT DOESNT FIT..

reading their terms and conditions if the size is wrong they will give a full refund!!!I am just about ready to go to WATCHDOG and tell them my story.

Comments

EssexShopper
London, England, United Kingdom #660967

Have just been ripped off by this company.Dress supplied for my daughter in wrong colour.

VPONSALE have refused refund.

They are liars as they offer 'reassurance' on there website that if a dress is in the wrong colour they will refund.Keep well away

Anonymous
#359937

Hello,

This is Vponsale.

We are sorry to make you feel upset. Would you mind to give us the tracking number? and then can know what happened with your order.

We are so sorry for the inconvenience we bring to you. We do want to resolve the problem for you.

georgiakeenx
#273647

I've just read this, I've had the exact same problem! The website clearly states if the sizing is wrong they will give you a full refund, yet in reality they won't! Please read my review on vponsale, it's very similar to yours, many thanks x

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